Refund & Cancellation

Thank you for choosing our digital marketing services at Sprout Pixel. We are committed to providing our clients with exceptional results and customer satisfaction. In the event that you need to request a refund or cancel your service, we have established the following refund and cancellation policy:

Refund Policy:

1. Initial Consultation: We offer a free initial consultation to discuss your digital marketing needs and determine the best course of action. No refunds are applicable for the initial consultation as it is a complimentary service.
2. Services Provided: Our digital marketing services include a wide range of strategies and activities tailored to meet your specific requirements. If you are not satisfied with the services provided, please contact us within 14 days of the service delivery date to request a refund.
3. Eligibility for Refunds: Refunds are only applicable for the portion of the service that has not been delivered or completed. Any completed work or services rendered cannot be refunded.
4. Refund Request Process: To request a refund, please contact our customer support team at +91 99777 04565. We will review your request and respond within 7 business days. Please provide detailed information about the reasons for your refund request.
5. Refund Method: Refunds, if approved, will be issued using the same method of payment used for the initial transaction. Please allow up to 14 business days for the refund to be processed and reflect in your account.

Cancellation Policy:

1. Service Cancellation: If you wish to cancel your digital marketing service, please notify us in writing or via email at least 30 days prior to the next billing cycle.
2. Billing Cycle: Our billing cycle is typically monthly/quarterly/annually, depending on the agreed-upon terms. If you cancel your service before the end of the billing cycle, you will be billed for the current period, and no further charges will be made.
3. Cancellation Request Process: To request cancellation of your service, please contact our customer support team at [insert contact details]. Provide your account details and the reason for cancellation. We will acknowledge your request and guide you through the cancellation process.
4. Post-Cancellation Access: Upon cancellation of our services, your access to any digital marketing platforms or tools associated with our service will be revoked.

Please note that any outstanding payments or charges incurred prior to cancellation or refund approval must be settled in full.

We reserve the right to update or modify our refund and cancellation policy at any time. Any changes made will be effective immediately and will be communicated to you through our website or via email.

If you have any questions or concerns about our refund and cancellation policy, please don’t hesitate to contact us at info@sproutpixel.com or call us at +91-99777-04565